Please read these Terms of Service carefully before using Node Cloud services. By accessing or using any Node Cloud product or service, you agree to be bound by these terms. If you do not agree, do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Computers 2 Go, operating as Node Cloud ("Company," "we," "us," or "our"), governing your access to and use of Node Cloud's cloud hosting, VPS, storage, and related services (collectively, the "Services").
By creating an account, accessing the billing portal, deploying any resource, or otherwise using the Services, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Node Cloud provides cloud infrastructure services including but not limited to:
Services are provided on an as-available basis. We reserve the right to modify, discontinue, or suspend any Service at any time with reasonable prior notice, except in cases of emergency or security-related actions.
You agree to use Node Cloud Services only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:
You agree to use allocated resources (CPU, RAM, storage, bandwidth) within the limits of your plan. Sustained resource abuse — including but not limited to CPU saturation of shared resources or bandwidth exhaustion — may result in throttling, suspension, or service termination at our discretion.
We reserve the right to investigate and take action on any suspected violation, including suspension or termination of your account, without prior notice where immediate action is required to protect the integrity of our network or other customers.
Node Cloud commits to 99.99% monthly uptime for all VPS and cloud hosting services. This equates to no more than approximately 52 minutes of unplanned downtime per year.
Uptime is calculated as: (Total minutes in month − Downtime minutes) / Total minutes in month × 100
Scheduled maintenance windows are excluded from uptime calculations. We will provide at least 48 hours advance notice for scheduled maintenance where technically feasible. Emergency maintenance to address security vulnerabilities or critical failures may occur with shorter or no advance notice.
If we fail to meet the uptime commitment in a given calendar month, you may request a service credit as follows:
Credits must be requested within 30 days of the incident via our support portal. Credits are applied to future invoices and have no cash value. SLA credits are your sole and exclusive remedy for service unavailability.
The SLA does not apply to downtime caused by:
Services are billed in advance on a monthly or annual basis, depending on your selected plan. By providing payment information, you authorize Node Cloud (via our billing processor) to charge your payment method for all fees associated with your account.
All prices are listed in USD. Applicable taxes may be added based on your jurisdiction. You are responsible for any taxes applicable to your use of the Services.
If a payment fails, we will attempt to notify you via the email address on your account. If payment is not received within 7 days of the due date, your services may be suspended. If payment remains outstanding for 30 days after suspension, your account and associated data may be permanently deleted.
Node Cloud offers the following refund policy:
Refund requests must be submitted through our support portal.
We reserve the right to modify our pricing at any time. For existing customers, price changes will take effect at your next billing cycle, with at least 30 days advance notice provided via email.
You may cancel your account at any time through the billing portal or by contacting support. Cancellation takes effect at the end of your current billing period. Data associated with your account will be deleted within 30 days of cancellation. You are responsible for backing up any data prior to cancellation.
We may suspend or terminate your account, without prior notice, if:
In cases of non-payment or minor violations, we will attempt to provide notice and a cure period before termination. For serious violations (network abuse, illegal content, CSAM), termination is immediate.
Following account termination, your data is retained for a maximum of 30 days, after which it is permanently deleted. We cannot restore data after this period. Node Cloud is not liable for any loss of data resulting from account termination.
Your privacy matters to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain ownership of all data you upload or store on Node Cloud infrastructure. By using the Services, you grant us a limited license to host, store, and process your data solely to provide the Services.
We do not sell your personal data to third parties. We may disclose data when required by law, court order, or valid legal process.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NODE CLOUD AND COMPUTERS 2 GO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO NODE CLOUD IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Node Cloud, Computers 2 Go, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services and may request account cancellation.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Michigan.
You agree to resolve any disputes arising from these Terms on an individual basis and waive the right to participate in class action lawsuits to the extent permitted by applicable law.
If you have questions about these Terms or need to report a violation, please contact us: