Your privacy is important to us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it. We keep it plain English — not legalese — because you deserve to actually understand it.
This Privacy Policy applies to all services operated by Computers 2 Go under the Node Cloud brand, including our website, billing portal, customer dashboard, and all associated cloud hosting services (collectively, "Services").
By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Services.
We are committed to:
We collect data in two ways: information you provide directly, and information collected automatically as you use our Services.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Account information | Name, email address, username, password (hashed) | Account creation and authentication |
| Billing information | Payment method details, billing address, company name | Processing payments and issuing invoices |
| Support communications | Ticket content, chat messages, emails | Resolving support requests |
| Service configuration | Server settings, domain names, SSH keys, firewall rules | Delivering and managing your services |
| Verification data | Government ID (if required for fraud prevention) | Identity verification in fraud-risk scenarios |
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Usage data | Pages visited, features used, click patterns | Improving product experience |
| Technical data | IP address, browser type, OS, device type | Security, fraud prevention, compatibility |
| Infrastructure metrics | CPU usage, bandwidth, uptime, error logs | Service delivery and SLA monitoring |
| Log data | Server access logs, API request logs, timestamps | Debugging, security auditing, abuse detection |
| Cookies & session data | Session tokens, preferences | Keeping you logged in, remembering settings |
When you use Node Cloud storage, VPS, or hosting services, you may upload or store files, databases, code, emails, and other content ("Customer Content"). We do not access, review, or analyze your Customer Content except:
We use collected data for the following purposes:
We may process your data when required to comply with applicable law, respond to legal process, enforce our Terms, or protect the rights and safety of Node Cloud, our customers, or the public.
We use cookies and similar technologies on our website and customer portal. These fall into the following categories:
We do not use third-party advertising cookies. We do not sell cookie data. We do not use cross-site tracking or behavioral advertising networks.
You can control cookies through your browser settings. Disabling essential cookies will prevent you from logging in or using the customer dashboard. Most browsers allow you to block third-party cookies while keeping first-party (essential) cookies enabled.
We share data with a limited number of third-party service providers who assist us in delivering our Services. These providers are contractually bound to use your data only to perform services on our behalf and are prohibited from using it for other purposes.
| Category | Purpose | Data Shared |
|---|---|---|
| Payment processor | Processing credit card and payment transactions | Billing information (we do not store raw card numbers) |
| Email delivery | Sending transactional and service emails | Email address, name, email content |
| Support platform | Managing support tickets and customer communications | Name, email, ticket content |
| Infrastructure providers | Network transit, upstream connectivity | Network traffic (anonymized at the packet level) |
We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Period.
We may disclose personal data when we believe in good faith that disclosure is necessary to:
Where permitted by law, we will notify affected customers before disclosing their data in response to legal process.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your data may be transferred to the acquiring entity. We will provide notice of such transfer and any material changes to this policy before the transfer occurs.
We take the security of your data seriously and implement industry-standard technical and organizational measures to protect it:
No method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
We retain your personal data for as long as necessary to provide the Services and fulfill the purposes described in this policy:
When data is no longer needed, we delete it securely or anonymize it so it can no longer be associated with you.
Depending on your location, you may have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We can provide this in a structured, machine-readable format upon request.
You may update most of your account information directly through the billing portal. If you need to correct information you cannot change yourself, contact our support team.
You may request deletion of your personal data. We will honor such requests subject to our legal obligations (e.g., we must retain billing records for tax purposes) and our need to resolve pending disputes or enforce our agreements.
You may object to certain processing of your data (such as marketing communications) or request that we restrict processing in certain circumstances.
You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Transactional emails (invoices, security alerts, service notices) cannot be opted out while your account is active.
To exercise any of the above rights, please contact us via our support portal. We will respond within 30 days. We may need to verify your identity before processing your request.
California residents may have additional rights under the CCPA. EU/EEA residents may have additional rights under GDPR. Contact us with any jurisdiction-specific requests.
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly. If you believe a child has submitted personal data to us, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services we offer. When we make material changes, we will:
Your continued use of the Services after the effective date of the revised policy constitutes acceptance of the updated terms. We encourage you to periodically review this page.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
We take privacy inquiries seriously and aim to respond within 5 business days.